Terms of Service
1. Introduction
Welcome to our website. By accessing, browsing, or purchasing products from this website, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website or placing an order.
This website is operated by Hangzhou Chuanliudongke Technology Co., Ltd.
Registered Address: Room B304, Unit 201, Building 1, Yangliujun Garden District 1, Shangcheng District, Hangzhou City, Zhejiang Province, China
2. General Terms
By using this website, you agree to comply with these Terms of Service and all applicable laws and regulations of the People's Republic of China.
If you do not agree with any part of these terms, please stop using this website immediately.
You must be at least 18 years old or the legal age of majority in your jurisdiction to place an order. By using this website, you confirm that you have the legal capacity to enter into a binding agreement.
3. Products And Services
We make reasonable efforts to display product information, images, prices, descriptions, and availability accurately. However, we do not guarantee that all information on the website is complete, current, or error-free.
We reserve the right to correct errors, update product information, change prices, modify product availability, or discontinue products at any time without prior notice.
Product colors, sizes, packaging, and details may vary slightly due to screen display settings, lighting, production batches, or manual measurement.
4. Orders And Payment
When you place an order, you are making an offer to purchase the selected product.
We reserve the right to accept, reject, cancel, or limit any order for reasons including but not limited to product availability, pricing errors, payment issues, suspected fraud, or violation of these Terms of Service.
All payments are processed through secure third-party payment service providers. We do not store your full payment card information on this website.
After placing an order, you may receive an order confirmation email. This email confirms that we have received your order request, but it does not guarantee final acceptance or shipment.
5. Shipping And Delivery
We provide shipping services to available destinations shown at checkout.
Order processing time, shipping time, shipping fees, and delivery availability may vary depending on destination, product availability, logistics provider, customs clearance, and other factors.
Tracking information will be sent to the email address provided at checkout after the order has been shipped.
Delivery times are estimates only and are not guaranteed.
6. Customs, Duties And Taxes
For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country or region.
These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.
We are not responsible for delays caused by customs inspections, import procedures, or local delivery issues.
7. Returns And Refunds
Returns and refunds are handled according to the Return & Refund Policy published on this website.
To be eligible for a return, the item must meet the return conditions stated in our policy. Returned products may need to be unused, undamaged, and in their original packaging.
If a refund is approved, it will be issued to the original payment method. The time required for the refund to appear may vary depending on the payment provider.
8. Customer Responsibility
You are responsible for providing accurate account information, contact details, shipping address, and order information.
You are responsible for checking product details, selected options, quantities, shipping information, and order details before completing payment.
You agree not to use this website for unlawful, fraudulent, abusive, or unauthorized purposes.
9. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
By using this website, you acknowledge that you have read and understood our Privacy Policy.
10. Limitation Of Liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, punitive, or consequential damages arising from your use of this website, products, or services.
We do not guarantee that the website will always operate without interruption, errors, delays, security risks, or technical issues.
Nothing in these Terms of Service excludes or limits liability that cannot be excluded or limited under applicable law.
11. Governing Law And Jurisdiction
These Terms of Service shall be governed by and interpreted in accordance with the laws of the People's Republic of China.
Any dispute, claim, or controversy arising out of or relating to these Terms of Service, this website, or any transaction made through this website shall first be resolved through friendly negotiation.
If the dispute cannot be resolved through negotiation, it shall be submitted to the competent people's court located in Hangzhou City, Zhejiang Province, China.
12. Changes To These Terms
We may update, revise, or replace these Terms of Service from time to time. Any changes will be posted on this page.
Your continued use of this website after changes are posted means that you accept the updated Terms of Service.
13. Contact Us
If you have any questions about these Terms of Service, please contact us:
Email: service@xorvely.com
Legal Operator: Hangzhou Chuanliudongke Technology Co., Ltd.
Registered Address: Room B304, Unit 201, Building 1, Yangliujun Garden District 1, Shangcheng District, Hangzhou City, Zhejiang Province, China