Privacy Policy
1. Overview
We value your privacy and take the protection of your personal information seriously. This Privacy Policy explains what information we may collect, how we use it, how it is protected, and what choices you have when using our website or purchasing products from our store.
This website is operated by Hangzhou Chuanliudongke Technology Co., Ltd.
Registered Address: Room B304, Unit 201, Building 1, Yangliujun Garden District 1, Shangcheng District, Hangzhou City, Zhejiang Province, China
2. Information We May Collect
When you visit our website, create an order, contact customer service, or interact with our store, we may collect certain information, including:
Personal information:
Your name, email address, shipping address, billing address, phone number, order details, and payment-related information.
Technical and usage information:
Your IP address, browser type, device information, pages viewed, referring pages, general location information, and website usage activity.
Communication information:
Messages, inquiries, support requests, or other information you provide when contacting us.
3. How We Use Your Information
We use the information we collect to operate our store and provide services to you, including:
To process, confirm, and deliver your orders.
To provide customer service and respond to your questions.
To send order updates, shipping notifications, and service-related messages.
To improve our website, products, services, and shopping experience.
To help prevent fraud, unauthorized transactions, and security risks.
To send promotional messages only when you have agreed to receive them.
4. Payment Security
Payment information is processed through secure third-party payment service providers. We do not store your full payment card details on our website. All payment transactions are handled through encrypted and secure payment systems.
5. Sharing Of Information
We do not sell or rent your personal information.
We may share necessary information with trusted third parties only when required to provide our services, such as:
Payment processors.
Shipping and logistics providers.
Customer service tools.
Website hosting and technical service providers.
Legal or regulatory authorities when required by law.
These service providers are only permitted to use your information for the purpose of providing services related to our store.
6. Cookies And Similar Technologies
Our website may use cookies and similar technologies to improve website performance, remember preferences, analyze traffic, and support shopping functions.
You may choose to disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
7. Data Retention
We keep personal information only for as long as necessary to complete orders, provide customer support, comply with legal obligations, resolve disputes, and maintain business records.
8. Your Choices And Rights
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information.
If you would like to make a privacy-related request, please contact us using the email below.
9. Email Communications
If you subscribe to our newsletter or promotional emails, you may unsubscribe at any time by following the unsubscribe instructions in the email or by contacting us directly.
10. Protection Of Your Information
We use reasonable technical and organizational measures to help protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online transmission or storage method can be guaranteed to be completely secure.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.
12. Updates To This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. The updated version will apply once it is published on the website.
13. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Email: service@rovqina.com
Legal Operator: Hangzhou Chuanliudongke Technology Co., Ltd.
Registered Address: Room B304, Unit 201, Building 1, Yangliujun Garden District 1, Shangcheng District, Hangzhou City, Zhejiang Province, China