Shipping & Delivery
1. Shipping Overview
We provide shipping services to customers in many countries and regions. Our goal is to process each order carefully and deliver it as efficiently as possible through available logistics channels.
Please review the information below to understand how order processing, shipping time, tracking, and delivery issues are handled.
2. Order Processing Time
Most orders are processed within 1-3 business days after payment is confirmed.
Orders placed during weekends, public holidays, or peak seasons may require additional processing time.
Once your order has been shipped, tracking information will be sent to the email address used at checkout.
3. Shipping Time
Estimated delivery time may vary depending on the destination country, shipping carrier, customs clearance, and local delivery conditions.
Standard estimated delivery time:
12-15 business days after shipment.
Some remote areas or international destinations may require additional delivery time.
4. Shipping Fees
Shipping fees, if applicable, will be displayed at checkout before payment is completed.
The final shipping cost may depend on your shipping address, selected shipping method, order weight, and available logistics options.
5. Shipping Destinations
We currently support shipping to many major destinations, including but not limited to:
United States
Canada
United Kingdom
Australia
Selected European countries
Other available international regions
If your location is not available at checkout, please contact us for assistance.
6. Order Tracking
After your order is dispatched, you will receive a tracking number by email.
You can use the tracking number to check the delivery status through the carrier website or tracking page.
If you have not received tracking information after the normal processing time, please contact us.
7. Customs, Taxes And Import Duties
For international orders, customs duties, taxes, import fees, or brokerage charges may apply depending on the destination country or region.
These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.
We are not responsible for delays caused by customs inspections or import procedures.
8. Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before placing an order.
If you entered the wrong address, contact us within 48 hours after purchase. We will try to update the address before the order is shipped, but we cannot guarantee changes once processing has started.
9. Lost, Missing Or Damaged Packages
If your package appears to be lost, damaged, or marked as delivered but not received, please contact us as soon as possible.
For damaged items, please contact us within 7 days of delivery and provide clear photos or videos of the item, packaging, and shipping label.
We may require this information to review the issue and work with the carrier when necessary.
10. Delivery Delays
Delivery may occasionally be delayed due to weather conditions, holidays, customs clearance, carrier delays, incorrect address details, or other circumstances beyond our control.
If your order experiences a significant delay, please contact us and we will help check the shipment status.
11. Contact Us
If you have any questions about shipping, tracking, or delivery, please contact us:
Email: service@rovqina.com
Legal Operator: Hangzhou Chuanliudongke Technology Co., Ltd.
Registered Address: Room B304, Unit 201, Building 1, Yangliujun Garden District 1, Shangcheng District, Hangzhou City, Zhejiang Province, China